Hello, LaylaB.
My name is Rick, one of the full time VW technicians on here...
I am a technician at Eurasian Auto, on Lee Hwy. Give me a call and let me know the details, what's going on with the car, perhaps i can help.
cell phone.... 423.315.0100
if i don't answer, often i can't if my hands are full, leave me a message and i'll call you back.