AAA called me today... completely unsympathetic that anything happened to the car... the conversation went something like this:
AAA: Mrs. Bailey
Me: Yes?
AAA: This is Mr. @$$hole from AAA, I just wanted to let you know that in regards to your claim on your VW Thing, we determined the driver to not be at fault.
Me: How so? I was told by several people in the towing industry since this incident that convertibles should be towed backwards on a flat bed to prevent exactly this from happening, and had you actually looked at my car you can tell where the metal top was ripped that he left the top flapping in the wind for quite some time, not to mention that he did not even bother to report it, I did
AAA: I am sorry I cannot hold my driver liable for your defective top, had your top been in good condition this would not have happened
Me: Had my top been in good condition? How do you know the condition of my top, you didn't even bother to look at it, and why did no one contact me to tell me this happened to my car?
AAA: Your top was not in good condition or this would not have happened. Cars are not made to be towed backwards, you and the people you have spoken to have no idea what you are talking about. The driver tried to contact you after this occured but was unable to reach you.
Me: He called me just fine when he came to get the car... my phone never rang after that so I assumed everything was fine... I also have voicemail and there is no message, can you show me his phone record where he tried to call? I think his lack of calling and reporting it also admits fault. You do know I have pictures of my car before and how it sat on the tow truck don't you?
AAA: Our driver is not at fault, we have nothing further to say
Me: Can I speak to your supervisor?
AAA: Our driver is not at fault, your top is defective
Me: I heard you, can I speak to your supervisor?
AAA: We will not be paying anything out on this, our driver is not at fault
Me: I already took this to my insurance company and they saw the pictures and said they would be happy to pursue this if you did not admit fault as you are clearly at fault.
AAA: Our driver is not at fault, you can take them to court if you wish, have a good day
so i called back to complain about his rudeness and actually speak to his supervisor
Me: I just wanted to put in a complaint about your representative that I tried to speak with about my claim. He was not at all sympathetic, told me i didn't know what I was talking about, kept talking over me and determined without looking at my car that my car was defective, how do you determine this? and what are these lies about the tow truck driver trying to contact me?
AAA: I heard the whole conversation, he sits right next to me and we are not liable for this, I do not know what you are talking about lies, the tow truck driver said he tried to contact you and that as soon as he heard a noise from the car that he pulled over to check everything out. He is not liable for your defective old car
Me: again, how do you know it is defective if you didn't even look at it? There is evidence on the top where the metal was slowly ripped from flapping back and forth as if you had left it that way for some time. Why was my car fine being towed behind my truck, being towed behind the previous owners truck, and yet it wasn't okay on your flatbed, your driver must have been speeding
AAA: (I really wish I had this on tape) Any car should be fine being towed at 75-80 mph, if your top was in good shape then there wouldn't be any problem
Me: Whoa! Wait, 80 mph? I wasn't aware that my car was meant to cruise at 80mph... what is the speed limit?
AAA: I have nothing more to say, we are not accepting liability
Me: What is your supervisors name and number? And the tow truck company's info? You will be hearing from my insurance company to collect the money due to me for your damages.
